Privacy Policy

1. Introduction

Glidex Technologies Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website glidextech.com, use our services, or interact with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Project details and service requirements
• Payment information (processed securely through third-party payment processors)
• Communication preferences and marketing consents
• Any other information you choose to provide when contacting us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Referral sources and exit pages
• Geographic location (general city/country level)

2.3 Third-Party Information

We may receive information about you from third parties, such as social media platforms, marketing partners, or public databases, which we may combine with other information we have about you.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and managing client relationships
• Responding to your inquiries and providing customer support
• Sending you technical notices, updates, and administrative messages
• Marketing our services (with your consent where required)
• Personalizing your experience on our website
• Analyzing usage patterns to improve our website and services
• Protecting against fraud, spam, and abuse
• Complying with legal obligations and enforcing our terms
• Facilitating business transfers or mergers

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal information includes:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract: When processing is necessary for the performance of a contract with you
• Legal Obligation: When we need to comply with legal requirements
• Legitimate Interests: When we have a legitimate business interest that is not overridden by your data protection interests

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Web hosting and cloud storage (e.g., AWS, Google Cloud)
• Your email address to Email marketing services (e.g., Brevo)
• Analytics and website optimization (e.g., Google Analytics)
• Payment processing
• Customer support tools
• Project management and collaboration tools

5.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure coding practices and vulnerability testing
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

11. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

Questions about this Privacy Policy or our data practices? Contact Glidex Technologies Limited at hello@glidextech.com, or by phone on +234 704 677 3631 (Nigeria) or +44 7822 809293 (UK). You can also reach us through our contact page.

For EU residents: you also have the right to lodge a complaint with your local data protection authority.